Managing your benefits
Carriers offer the possibility for all plan participants to manage their benefits with various virtual tools, including Internet or mobile Applications:
- Submit claims
- Access your benefit card
- Review claims activity and balances
- Review details of your coverage in your benefit booklet
- View and print a copy of your personalized benefits summary
- Update personal info (address, contact info and banking information)
Plan members not currently registered may do so via the carrier’s web site, or mobile Application.
Disability benefit coverage
Most carriers are allowing the extension of the coverage for Short and Long Term Disability benefits for non-active, or laid-off plan participants. Essentially, if this options has been selected, temporary laid-off employees will continue to be covered for their group insurance disability benefits, resulting from illness, injury or accident.
Should a disability occur, review your group insurance coverage to identify the coverage available under your program. If a Short Term disability program is offered, the carrier web site or mobile application will provide you with the details required to begin the claim process. If your program does not offer Short Term disability, you should be eligible for the Employment Insurance Health Benefit. The above link included in this page will guide you with all the pertinent details required.
If your program includes a Long Term disability benefit, please review the waiting period and advise your immediate supervisor of the situation. Support can be offered by our service team by sending us a message at the Teska Service email address.
If you are diagnosed with COVID-19 (with or without symptoms), are unable to work and have STD benefits, you can access your STD benefit by completing the Short Term Disability benefit form from your carrier. For these claims only, most carriers have decided to waive the waiting period. Please contact our service team if you have questions regarding this coverage.
If you don’t have STD benefits, you can apply for employment insurance via the government web site for this social benefit.
For COVID-19, the waiting period is being waived.
Travel insurance coverage
The Canadian Government has urged Canadians to avoid non-essential travel until further notice. Anyone returning to Canada from abroad must, by law, self-quarantine for 14 days. Canada’s border is closed to foreign visitors. Essential travel related to trade and transportation is exempted from these restrictions.
Generally speaking, the Travel Emergency Assistance Program provides emergency medical assistance for business and vacation travel of up to 60 continuous days (some plans offer up to 180 days). A travel emergency is a sudden, unexpected accident, or unforeseen sickness or injury that requires immediate medical attention. Your benefits booklet contains details on what services are covered, as well as various limitations and exclusions.
Our Service Team can provide more details should a specific situation arise. Quick & easy, simply email our Teska Service team for any questions: [email protected]